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admin:helpdesk [2009/02/25 09:37]
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-====== How to get help for computer related problems ====== 
-Remember that sometimes you get help faster from your co-workers and supervisor than departmental admin or university helpdesk. Specially if problem is related to specific software combination used only in your project. ​ 
-===== University helpdesk ===== 
-University helpdesk is open at 8.00-15.45 from mondays to thursday and 8.00-15 at friday. You can contact them with many ways: 
-  * **Using email:** 
-  * **By Phone:** 2580  
-  * **Through web form at address:** https://​​C6/​Helpdesk/​default.aspx 
-  * **Room:** Visiting Origo helpdesk service point at university library 
-==== When to use university helpdesk? ==== 
-  * All problems related to windows based computer classes 
-  * All os and general office software problems related to windows based workstations 
-  * All printing problems except things related to linux printing (even users of personal printers can make printing cartridge orders from helpdesk) 
-  * All problems related to university it services ex. email, university home directories and so on 
-  * All problems related to university provided web applications ex. rondo, large list of university web services is located here https://​​C19/​Tyovalineet/​default.aspx 
-===== Departmental admins ===== 
-Ilmari Laakkonen is departmental admin at moment, Jarmo Ilonen is looking after departmental core services during Ilmari'​s holidays and sick leaves. ​ 
-==== When to contact departmental admin? ==== 
-  * All problems related linux class, pentinkulma,​ room 6325 
-  * All special software installation problems with windows workstations 
-  * Printing problems and configuration for linux workstations 
-  * All problems related to departmental servers 
-  * All problems related to department provided web applications ex. own web, fileshare, subversion, wiki services 
-  * Department, laboratory or project purchases 
-  * Sorting out other department level problems somehow related to computer systems, purchases, workplaces or work environment risk analysis. 
-==== How to contact Ilmari Laakkonen ==== 
-  * **email:** address is default way to contact ilmari, all emails sended here are going directly to university helpdesk support system. **Best method if you want to make sure that ilmari won't forget your problem or miss it other way.** 
-  * **email:**,​ checked more often than university helpdesk support system, but there is always risk that your email is classified as spam or otherwise get lost or forgotten. 
-  * **mobile phone:** +358 40 822 4562 , if you need help fast, use phone. **If you are not in hurry, use email. If Ilmari is taking your call when not at his workplace, risk to forgot your problem is moderate.** 
-  * **room:** Ilmari'​s room is 6507, most of my time ilmari is sitting there. Visit there if you need something physical ex. cables, video projector, digital camera. 
-  * **discussions at coffee table, lunch break or when ilmari is walking around doing other work:** Good way to sort out things when you are not sure by who or what should be done. **Risk for ilmari to forget your problem is very high. Please send reminder email to after this kind of discussion.** 
-  * irc: i usually have irc open, but it's mostly for personal use. **Please use other methods to contact ilmari.** 
-==== How to contact Jarmo Ilonen ==== 
-**Contact Jarmo Ilonen only when Ilmari Laakkonen is at holiday or sick leave.** 
-  * **email:** 
-  * **phone:** +358 5 6212890 
-  * **room:** 6714